Frequently asked questions (FAQ)

Welcome to our FAQ page! Here you will find answers to the most common questions regarding our products, ordering process, and services. If you can’t find the information you’re looking for, don’t hesitate to contact our customer service at office@nordicdigitalretailgroup.com. We are here to assist you with any inquiries.

You can order products by adding them to your shopping cart and proceeding to checkout. Choose your preferred payment method and shipping option, and complete your order. You will receive an order confirmation via email.

We accept major payment methods, including credit cards, online bank payments. The available payment options will be displayed at checkout.

Delivery times vary depending on the shipping method and location:

  • Standard delivery: 3–7 business days
  • Express delivery: 1–3 business days. You will receive a tracking code via email once your order has been dispatched.

Shipping costs depend on the chosen delivery method and destination. You can see the exact costs at checkout before confirming your order.

It is only possible to cancel or modify an order before it has been processed. Please contact customer service as soon as possible if you wish to make changes to your order.

Customers have a 14-day return policy for unused products in their original packaging. The customer is responsible for return shipping costs unless the product is defective. Please contact customer service before making a return.

If you receive a defective or incorrect product, please contact our customer service within 48 hours of receiving the delivery. Send pictures of the product and any damages.

Yes! You will receive a tracking code via email once your order has been shipped.

Yes, we deliver to most European countries. Delivery times and costs vary by location. Check available shipping options at checkout.

You can reach us via email at office@nordicdigitalretailgroup.com. We respond to inquiries on weekdays from 9:00 AM to 4:00 PM.

Distinguishing between genuine and counterfeit Pokémon cards can be challenging, but here are a few key points:

  • Print quality: Authentic cards have precise printing and vibrant colors. Counterfeits may have faded or blurry images.
  • Card material: Genuine cards have a specific texture and thickness. Counterfeits may feel thinner or thicker and have an unusual texture.
  • Holograms and details: Many authentic cards feature holographic elements or specific details missing from counterfeit versions.

Single cards come from opened packs. All “boosters” and other sealed products are unopened.

  • Card sleeves: Individual cards are protected with high-quality card sleeves to prevent scratches and wear.
  • Packaging materials: We use padded envelopes or boxes to protect the cards from impact and other damage during transit.

Unfortunately, as of March 19, 2025, we do not offer pre-orders due to high demand.

We strive to update our inventory in real time. However, if you order a product that has gone out of stock, we will contact you as soon as possible to offer an alternative product, an estimated delivery time, or a refund if necessary.

If you have any other questions, please contact our customer service: office@nordicdigitalretailgroup.com.